Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days and delivered within 4–8 business days, depending on your location.

Do you offer Cash on Delivery (COD)?

No, Cash on Delivery is currently not available. Please complete your purchase using our prepaid payment options.

Is TheYellove.in a trustworthy website?

Yes. TheYellove.in is a registered Indian business with valid GST and company registration. We provide secure payments, GST-compliant invoices, and dedicated customer support. GSTIN: 33AAMCT7440A1ZK.

Can I customize a product?

Yes! We offer customization on selected products. Please check the product description for customization options.

Can I cancel my order?

Orders can only be cancelled before they are dispatched. Once shipped, cancellations are not possible.

Can I cancel a customized or personalized order?

No. As customized and personalized products are made specifically for you, cancellations, modifications, returns, or refunds are not possible once the order has been placed.

What is your return policy?

Returns or replacements are accepted only if the product is damaged during transit.

How do I claim a replacement for a damaged product?

You must provide a clear, uninterrupted 360° unboxing video starting before opening the parcel and ending after the product has been fully inspected. Claims without an unboxing video cannot be processed.

Do you accept returns for change of mind?

No. We do not accept returns, exchanges, or refunds for reasons other than transit damage.

Will I receive the exact product shown in the pictures?

We strive to ensure product images accurately represent the item. Slight variations in colour, finish, or appearance may occur due to screen settings, lighting, and the handmade or customized nature of some products.

How can I contact customer support?

You can reach us through WhatsApp, email, or the Contact Us page on our website.

Do you sell officially licensed anime merchandise?

Product licensing information, where applicable, is mentioned on the respective product pages.