At TheYellove, every product is carefully inspected and securely packed before dispatch.
Returns or replacements are accepted only if the product is damaged during transit. To be eligible, customers must record a clear, uninterrupted 360° unboxing video starting before opening the delivered parcel and continuing until the product has been fully unpacked and inspected, ensure the parcel, shipping label, packaging, and damaged product are clearly visible, report the damage within 24 hours of delivery, and provide the video and clear photos when submitting a claim.
Claims submitted without a complete 360° unboxing video will not be accepted. Edited, paused, or incomplete videos are not eligible for verification. Returns, exchanges, refunds, or replacements will not be provided for reasons other than transit damage. All claims are subject to verification by our support team. Once verified and approved, a replacement will be arranged at no additional cost.